سياسة الاستبدال والاسترجاع

We have worked on establishing the replacement and return policy, and we note that the accessories field, including sunglasses, does not include return and replacement. However, the Qara store team always strives for customer satisfaction and experience, as there is no replacement; we only work on refunds. Follow the steps below: Send via the email below the order number, IBAN, and mention your bank name to refund the amount. The allowed period for return is 48 hours from the date of receiving the order. Return purchases once per order. The product must be in its original condition, unused, contain all tags and cards, and in the same packaging (return is canceled if all accessories are not received and the sunglasses remain in their proper condition). Products that cannot be returned { sunglasses accessories - discounted products - discount codes }. Requests (Tabby - Tamara) are excluded from the return. In case of a manufacturing defect upon receiving your order, please contact our customer service through any communication platform within a maximum of two days. Return fee: The return is not free. The cost of return is 27 for pickup and also for the return. It will be deducted from the value of the returned products after you submit the return request. It will be reviewed and a return shipping label will be sent via email within 10-14 business days. What procedures will be taken after products are delivered to the shipping company: The products will be inspected, verified, and processed upon arrival. After processing the request, the credit will be added to your wallet. Replacement: _ No replacement.